Contact Center Representative at Jobs at AWL

1h ago

Contact Center Representative

Austin, Texas

part-time RemoteInsurance

Description

This work-from-home role involves handling inbound and outbound calls to connect consumers with insurance agents, using a scripted platform. You'll manage high-volume calls, document interactions, and follow up to ensure satisfaction, all while working part-time with a set schedule.

Requirements

Superior verbal communication skills
Energetic and able to take charge of conversations
Comfortable with high-volume calls (3 min avg)
Competent computer skills and spelling/grammar
Reliable high-speed internet (50+ mbps) and Ethernet connection

Responsibilities

Handle inbound/outbound calls with consumers comparing insurance rates
Ask qualifying questions to match consumers with agents
Complete follow-up calls to check satisfaction
Record consumer information and experience
Communicate with team daily via chat and leadership

Jobs at AWL

AWL (All Web Leads, Inc.) is one of the most successful customer acquisition marketing companies in the US. Simply put, we help our customers acquire customers for the US insurance industry. Our amazing team of over 1,100 talented and successful professionals use internet marketing to turn consumer interest in insurance products into policy sales for the world’s largest insurance carriers and more than 30,000 of their agents. We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been a remarkable journey. We are a tight-knit team with a fast paced, energetic, and entrepreneurial company culture that has been ranked a Best Place to Work in Austin for 2017, 2018, 2019 and 2021 and 2022. We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.

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