Description

You will serve as a strategic partner to the Chief Customer Officer, driving cross-functional alignment and execution of top priorities across the Customer Success organization. You will lead transformation programs, own operational rhythms, and facilitate decision-making to improve customer health and engagement.

Requirements

• Customer-centric mindset with ability to lead through influence
• Strong data analysis skills to distill critical insights and make actionable recommendations
• Experience operating across complex global functions
• Ability to facilitate decision-making and triage issues
• Excellent executive communication and change management skills

Responsibilities

• Lead or co-lead post-sales transformation programs focused on customer health, engagement, and AI
• Act as thought partner to CCO and CS leadership on strategic priorities and business performance
• Own planning and internal business operations for top management initiatives
• Lead key rhythm of the business processes (leadership meetings, town halls, QBRs, off-sites)
• Drive rigor in metrics, reporting, and progress around customer health initiatives