💼 About This Role

You'll manage enterprise customers in Spain and Iberia through their lifecycle with Immersive One, a cyber resilience platform. You'll ensure effective onboarding, drive measurable outcomes, and expand relationships by partnering with sales and product teams. This role offers the chance to work with top-tier clients like HSBC and Goldman Sachs in a remote-first environment.

🎯 What You'll Do

• Partner with customers to ensure effective onboarding
• Create and execute communications plans for customer journey
• Align strategy and build programs with measurable outcomes
• Collaborate with product and support to share new features
• Nurture upsell and cross-sell opportunities with sales

📋 Requirements

• Experience in Customer Success or account management in SaaS
• Experience in cybersecurity or cyber risk management
• Fluent Spanish (spoken and written)
• Based in the UK or Belgium, with fluent French

✨ Nice to Have

• German language skills
• Experience in project management with multiple projects

🎁 Benefits & Perks

• 🏖️ Flexible remote working
• 🎂 25 days annual leave + 2 volunteering days + birthday off
• 👶 Enhanced parental leave
• ❤️ Critical illness cover

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min