💼 About This Role

You'll act as a technical liaison between clients and the organization, ensuring effective platform adoption and proactive issue resolution. Your work directly enhances service quality for long-term and post-acute care providers.

🎯 What You'll Do

• Understand client business and technical requirements
• Proactively identify improvements for infrastructure stability
• Conduct periodic meetings with Customer Success Manager
• Act as escalation point for high-impact support cases

📋 Requirements

• Proven work experience in TAM, Project Manager, or similar client-facing role
• Experience dealing with large customers and complex support issues
• Solid technical background with hands-on experience in digital technologies
• In-depth knowledge of healthcare industry

✨ Nice to Have

• Experience with long-term and post-acute care solutions
• Familiarity with Acute & Payer solutions

🎁 Benefits & Perks

• 🌐 Remote work with in-office travel for events
• 📈 Growth opportunities and meaningful work
• 💡 AI tools integration for daily workflows

🚩 Heads Up

• Vague requirements (many soft skills)
• In-office travel requirement for remote role