5h ago

Director of Product Management, Shopper Experience

New York, New York, United States
full-timedirectorfood delivery

Description

You will lead the end-to-end shopper experience strategy at CookUnity, a chef-to-consumer marketplace. You'll own how customers discover, order, and re-engage, driving retention, personalization, and loyalty while balancing marketplace dynamics.

Requirements

  • 8–12 years in product management, 3–5 years leading consumer-facing teams
  • Proven record of driving activation, engagement, and retention at scale
  • Experience managing PMs and building high-performing teams
  • Strong operator in fast-paced, ambiguous environments
  • Data-driven with fluency in experimentation and analytics

Responsibilities

  • Define and execute shopper experience product vision post-acquisition
  • Lead and mentor a team of product managers
  • Drive measurable improvements in activation, repeat ordering, and long-term loyalty
  • Build and scale personalization and retention features
  • Collaborate cross-functionally with Design, Engineering, Operations, and Data
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