3h ago
Collections Officer
Cardiff
full-time Hybridfinancial services
Description
In this role, you'll work directly with small business customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with regulations. You'll be an empathetic communicator, resolving issues with patience and persistence to support customer outcomes.
Requirements
- Collections experience within financial services
- Strong communication skills, both verbal and written
- Proven ability to manage challenging customer interactions
- Experience using multiple communication platforms (email, SMS, etc.)
- Ability to handle difficult conversations and deliver fair customer outcomes
Responsibilities
- Engage with customers to negotiate repayment plans
- Analyze financial situations to create tailored solutions
- Ensure adherence to GDPR, FCA, and FDCPA regulations
- Handle customer complaints and resolve conflicts effectively
- Work with internal and external teams to support customer outcomes
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