Tech Stack

Description

You will own the most complex production issues across our platform, blending SRE, forward-deployed engineering, and hands-on software development. You'll lead technical incident response, drive root cause analysis, work directly with strategic customers, and translate learnings into durable improvements to reliability and operability.

Requirements

• 10+ years of experience in software engineering, SRE, sustaining engineering, or production operations.
• Deep hands-on experience operating production systems in AWS.
• Strong experience troubleshooting Databricks and large-scale data platforms.
• Proficiency in Python and experience building production services or tooling.
• Strong understanding of distributed systems, incident management and RCA practices, monitoring, alerting, and observability.
• CI/CD Pipelines that leverage Infrastructure as Code.
• Proven ability to own problems end-to-end.
• Excellent communication skills, especially during incidents and customer escalations.
• Ability to work backward from customer impact to root cause.
• Strong instinct for operational risk.

Responsibilities

• Act as a senior technical escalation point during production incidents.
• Lead real-time incident triage, mitigation, and recovery efforts.
• Drive root cause analysis (RCA) with a focus on systemic, long-term fixes.
• Own post-launch reliability, stability, and operational quality of core systems.
• Investigate and resolve complex field issues and production defects.
• Engage directly with strategic customers to solve real-world, production-grade technical challenges.
• Support complex deployments, integrations, and escalations in customer environments.
• Serve as a subject matter expert for AWS-hosted production systems.
• Write production-quality code to automate operational workflows and improve reliability.
• Provide technical leadership without formal authority.