🛠 Tech Stack

💼 About This Role

You'll own how new customers experience Tailwind from contract signature to full activation, building the onboarding playbook and defining what activated means. You'll run the feedback loop into product, turning customer requests into prioritized features for a trillion-dollar market.

🎯 What You'll Do

• Own customer experience from contract to full activation
• Build and iterate the onboarding playbook and materials
• Define and measure activation for different customer types
• Run the feedback loop into product to prioritize features
• Solve customer problems and ensure they stay solved

📋 Requirements

• 2-4+ years in a customer-facing role at a B2B SaaS company
• Built or meaningfully improved an onboarding or activation program
• Strong written and verbal communication skills
• Experience collaborating with product and engineering to ship features

✨ Nice to Have

• Hands-on experience with AI tools
• Background in DevRel or solutions engineering
• Experience in insurance or fintech industry

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 🍽️ Daily lunch in office
• 📈 Equity in a fast-growing startup
• 🏢 In-person collaborative culture in San Francisco

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical or case interview· 60 min
4. 4Founder interview· 45 min