Description

You will design and implement operational workflows, train frontline teams, develop physical standards, analyze quality metrics, and drive tech adoption to enhance the guest experience across UK properties. Your work will bridge field operations with central teams while fostering a culture of guest obsession.

Requirements

• 3+ years hospitality management experience (rooms/housekeeping background)
• Hands-on experience training teams
• Autonomous project leader comfortable with high speed and autonomy
• Systems thinker skilled in mapping operational workflows
• Strong data literacy and stakeholder management skills

Responsibilities

• Design and document operational workflows connecting UK operations with central structures
• Own onboarding and on-the-job training for UK front-line teams
• Develop and audit physical standards for the Native by Numa product
• Monitor quality metrics (NPS, cleanliness, OTA scores) and present trends
• Audit guest journey and back-of-house setups across UK properties