💼 About This Role

You'll partner with strategic customers to maximize their Alan experience, driving product adoption and loyalty. You'll lead complex onboarding projects for large accounts, ensuring seamless transitions. This role offers the opportunity to shape the CSM practice in a fast-growing health tech company.

🎯 What You'll Do

• Build and maintain strong relationships with key stakeholders
• Lead complex onboarding processes for large customers
• Deliver engaging product education through tailored approaches and webinars
• Track and present adoption metrics to stakeholders

📋 Requirements

• 3-5 years of proven track record in customer success or enterprise account management
• Strong background in B2B or B2B2C digital companies, specifically with HR teams
• Experience leading complex, cross-functional projects across Product, Sales, Engineering, and Data teams
• Fluent in Spanish and advanced level of English

✨ Nice to Have

• SaaS, Insurance, or Consulting industry experience
• Creative thinking for developing innovative engagement strategies
• Structured approach to project management

🎁 Benefits & Perks

• 🏖️ Flexible vacation policy and flexible working hours
• 🏥 Delightful healthcare insurance: 100% for you and your children & partners
• 💰 Food allowance: 110 euros per month
• 💻 All the tools you need: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
• 📈 Generous equity packages complement your base salary

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study or Presentation· 60 min