🛠 Tech Stack

💼 About This Role

You'll join Civis Analytics as an IT Support Specialist, providing tier one and tier two technical support in a cloud-first environment. You'll manage the internal support ticketing system and collaborate across departments to resolve issues. This role offers the opportunity to advance to tier three and innovate support infrastructure.

🎯 What You'll Do

• Manage internal IT support ticket queue as first point of contact
• Administer SaaS applications like Google Workspace and Slack
• Manage MacBooks using MDM software like Iru (Kandji)
• Support LAN/WAN, printers, AV, and VoIP equipment in Chicago office

📋 Requirements

• 2+ years of IT support experience with Mac OS X
• Experience managing MacBooks using MDM
• Excellent customer service skills
• Experience with a support ticketing system

✨ Nice to Have

• Experience with AI tools like Claude or ChatGPT
• Familiarity with scripting language like bash or Python
• Vendor management and software license management experience

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 401K match with immediate vesting
• 🏥 Health, dental, and vision benefits
• 👶 Fully paid parental leave
• 🐾 Pet insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Behavioral Interview· 45 min