💼 About This Role

You'll define the customer's experience at a veterinary emergency hospital, ensuring every interaction is warm and professional. Your core impact is delivering personalized, memorable experiences for clients and their pets. This role offers unparalleled growth opportunities in a 2025/2026 Great Place to Work® certified company.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent calls to doctors
• Deliver personalized experiences and find creative ways to say yes
• Process payments accurately and handle financial discussions with compassion

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced knowledge of computer programs and practice management software
• Highly organized with strong attention to detail
• Availability to work nights, weekends, and holidays on a rotating basis

✨ Nice to Have

• Experience in a veterinary or healthcare setting
• High emotional intelligence and ability to read a room

🎁 Benefits & Perks

• 💵 Competitive compensation with 401K match
• 🏥 Health and wellness benefits starting day one, including free therapy
• 📚 $2,500/year CE travel stipend for full-time credentialed staff
• 👶 Paid parental leave up to 12 weeks at 100% salary
• 🩺 Student loan repayment for clinical roles

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3On-site Visit· 1 hour