💼 About This Role

You'll support German customers as a key operational contact, handling inquiries via phone, chat, and email. You'll collaborate across teams to resolve cases and optimize workflows. This entry-level role offers structured onboarding and clear growth paths in FinTech.

🎯 What You'll Do

• Handle customer inquiries via phone, chat, and email
• Investigate and resolve complex cases with root-cause analysis
• Collaborate with Compliance, Product, and Risk teams
• Optimize internal tools and processes for efficiency

📋 Requirements

• Bachelor's degree in Business, Finance, or related field
• Native German (C2) and strong English (min. C1)
• Strong interest in FinTech or operational excellence

✨ Nice to Have

• Analytical and detail-oriented mindset
• Customer-oriented with empathy and professionalism
• Eager to learn new tools and regulatory topics

🎁 Benefits & Perks

• 📈 Top-of-market compensation including equity
• 🏢 Vibrant office culture with weekly breakfasts and demos
• ✈️ 20 days work from abroad
• 📚 €600 Learning & Development Budget
• 🏖️ Local benefits tailored to full-time positions