Tech Stack

Description

You will train clients on Cloudbeds' platform, tailoring it to their hospitality business needs, and ensure they gain confidence in using the system by the end of onboarding. As part of a collaborative team, you'll provide exceptional support and drive a seamless onboarding experience.

Requirements

• 3+ years of 5-star hospitality experience (e.g., Front Desk, Revenue Manager) or 3+ years of relevant SaaS customer-facing experience
• Strong communication, organizational, and proactive skills
• Ability to empower clients to become self-sufficient
• Empathetic, customer-focused approach
• Project Management certification preferred

Responsibilities

• Facilitate client onboarding, training, and ongoing support onsite or remotely
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels
• Partner with Sales to define success, demonstrate ROI, and drive retention
• Build strong client relationships to encourage loyalty and promote product adoption
• Record activities in Salesforce, gather feedback, and share insights for product improvements