Description

In this role, you will define and lead the corporate Voice of Customer strategy, ensuring customer experience insights directly influence C-level decisions and organizational priorities. You will act as a bridge between senior management and the VoC team, translating strategic needs into analytical capabilities and embedding customer-centricity across the company.

Requirements

• Solid experience leading Customer Experience, Insights, or Analytics teams
• Experience interacting with C-level and executive forums
• Deep knowledge of CX metrics (NPS, CSAT, CES) and measurement methodologies
• Proven ability to transform analytical areas into strategic partners
• Advanced English

Responsibilities

• Define VoC strategic agenda aligned to corporate objectives
• Present executive insights to C-level and translate complex data into strategic implications
• Evolve VoC from reporting to strategic partnership and drive cultural change
• Define technology and analytics roadmap for VoC program
• Lead and develop the VoC team, setting priorities and fostering collaboration