🛠 Tech Stack

💼 About This Role

You'll lead retention and credit control strategies, using AI-driven insights and automation to reduce churn. You'll collaborate across Product, CRM, and Engineering to improve renewal rates and member engagement.

🎯 What You'll Do

• Develop and execute retention strategies to reduce churn
• Manage credit control processes and collections
• Use data analytics to identify churn risks proactively
• Collaborate with cross-functional teams on innovation

📋 Requirements

• Strong experience in churn, renewals, collections, and retention
• Hands-on with Salesforce, Braze, or similar tools
• Proven ability to build targeted retention and credit strategies
• Experience leading cross-team work across Product, CRM, Engineering

✨ Nice to Have

• Knowledge of WFM, telephony, and offshore team management
• Experience improving UK vs BPO performance against goals
• Understanding of automation, self-serve, and AI opportunities

🎁 Benefits & Perks

• 💷 Competitive salary + annual bonus
• 🏥 Health, well-being and learning support
• 🏋️ Gym membership, Smart Tech Scheme, Cycle Scheme
• 🎂 Birthday/Special day leave
• ✈️ Buy & sell holiday scheme

📨 Hiring Process

Screening call with Talent Acquisition, then three-stage interview including hiring manager and case study.