Description

You will lead complex, cross-functional initiatives end-to-end, ensuring operational readiness and execution for client onboarding, product launches, and scaling efforts. You'll drive structured planning, stakeholder alignment, risk management, and governance across Operations, Product, Engineering, and Growth teams.

Requirements

• Seasoned, hands-on execution leader with strong systems thinking
• Ability to create clarity in ambiguity and connect cross-functional interdependencies
• Experience driving alignment without authority
• Ability to embed repeatable program management standards across teams

Responsibilities

• Serve as primary PSO lead for end-to-end client onboarding, driving operational readiness and execution
• Define scope, timelines, dependencies, and project execution plans for streamlined delivery
• Partner with Product and Engineering to prepare PSO for new feature launches and roadmap initiatives
• Build and manage detailed project plans across multiple concurrent workstreams
• Conduct root cause analysis and drive durable cross-functional remediation for operational escalations