🛠 Tech Stack

💼 About This Role

You'll handle inbound and outbound calls to support patients with billing inquiries and financial assistance in a remote call center environment. Your work directly improves the patient experience by resolving issues and explaining payment options. This mission-driven role offers structured training and growth within a healthcare organization.

🎯 What You'll Do

• Handle inbound and outbound calls for billing inquiries and complaints.
• Use multiple systems to research, document, and resolve patient issues.
• Assist patients with payment plans and financial assistance programs.
• Maintain accurate records of all customer interactions and resolutions.

📋 Requirements

• Prior experience in customer service, collections, or call center environment.
• Bilingual certification through Alta Language Testing (required).
• Basic computer literacy and familiarity with Microsoft Office tools.
• Strong communication and conflict resolution skills.

✨ Nice to Have

• 2+ years in customer service, collections, or healthcare billing.
• Basic understanding of medical billing and insurance processes.

🎁 Benefits & Perks

• 💰 Competitive hourly pay $19.29 - $24.99
• 🏥 Healthcare coverage including medical, dental, and vision
• 🏖️ Paid time off and wellness-focused programs
• 📈 Retirement savings programs and financial support
• 🌱 Structured training and development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Recruiter Phone Screen· 30 min
3. 3Hiring Manager Interview· 1 hour