🛠 Tech Stack

💼 About This Role

You'll lead global Salesforce operations for Sales Cloud, Service Cloud, and CPQ at a high-growth IT software company. You'll own L2/L3 support, incident management, and operational excellence to ensure platform stability and scalability. This role offers the chance to shape a 24x7 global delivery model and drive continuous improvement.

🎯 What You'll Do

• Lead L2/L3 support for Sales Cloud, Service Cloud, and CPQ
• Manage major incident response and RCA for production issues
• Standardize operational processes aligned to ITIL best practices
• Oversee platform integrations with enterprise systems like NetSuite and MuleSoft

📋 Requirements

• 7+ years of Salesforce platform experience in enterprise environments
• 3+ years in a people or operations management role for L2/L3 support
• Expertise in Salesforce security model, profiles, and sharing
• Experience with Apex, Flows, and REST/SOAP integrations

✨ Nice to Have

• Salesforce Administrator or Advanced Administrator certification
• Experience with CPQ and billing platforms

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💻 Remote-friendly culture
• 📈 Career growth opportunities in a high-growth company
• 🏥 Health insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 60 min
3. 3Technical interview· 60 min