🛠 Tech Stack

💼 About This Role

You'll act as a bridge between business needs and technical delivery, ensuring requirements are translated into high-quality solutions. You'll analyze customer service journeys, including chatbot and conversational flows, and support QA activities. This role combines business analysis and QA in an agile environment.

🎯 What You'll Do

• Gather, analyze, and document functional requirements from business stakeholders
• Translate business needs into clear functional rules and system behaviors
• Analyze impact on customer service flows, channels, and digital journeys
• Support QA activities including test planning and execution

📋 Requirements

• Experience in functional requirements gathering and analysis
• Experience working in Agile environments (Scrum)
• Strong interaction with business stakeholders and product teams
• Knowledge of customer service flows and user journeys

✨ Nice to Have

• Experience with functional testing and QA strategies
• Knowledge of BDD (Gherkin) for test scenarios
• API testing experience (Postman or Insomnia)

🎁 Benefits & Perks

• 💰 Competitive compensation (to be discussed)
• 🏠 Fully remote work within Brazil
• 🤖 AI-driven and digital CX projects
• 🌱 Professional growth in QA and BA domains
• 🚀 Innovative tech transformation initiatives

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Cultural Fit Interview· 30 min