🛠 Tech Stack

💼 About This Role

You'll manage incident response for Lyft customers, collaborating with Product, Engineering, and Operations. Your work will eliminate customer pain through bug identification and investigation. You'll have autonomy in a fast-paced environment.

🎯 What You'll Do

• Manage end-to-end Product and Engineering incident response
• Create and maintain real-time monitoring on incidents
• Analyze data from internal and external incidents
• Own incident response postmortems and playbooks

📋 Requirements

• 2+ years experience in iOS and Android technical support
• 2+ years experience in internal and external customer support
• 2+ years experience with JIRA and support ticketing systems
• Strong familiarity with iOS and Android operating systems

✨ Nice to Have

• Intermediate knowledge of SQL
• Ability to influence cross-functional teams

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 1 hour
3. 3Hiring Manager Interview· 45 min