🛠 Tech Stack

💼 About This Role

You'll join Weave as a Senior Customer Success Manager, guiding life science organizations to maximize value from our AI-driven SaaS platform for FDA document preparation. You'll own onboarding, training, and platform customization while serving as a trusted advisor.

🎯 What You'll Do

• Design and deliver onboarding and training plans for new organizations and users.
• Customize platform document templates for AI-generated regulatory submissions.
• Establish stage-appropriate processes and systems for consistent Customer Success.
• Ensure customers maximize product value and reach all relevant users.

📋 Requirements

• 5+ years experience in Customer Success in B2B SaaS.
• Experience serving life science, bio, or therapeutics markets highly preferred.
• Bio education preferred, advanced degree ideal.

✨ Nice to Have

• Familiarity with LLMs and AI implementation.
• Experience in change management and building new processes.

🎁 Benefits & Perks

• 💰 Competitive salary ($140k-$165k) plus equity.
• 🏖️ Generous PTO, parental leave, OneMedical, TalkSpace, Teladoc.
• 🧬 Comprehensive health, dental, and vision insurance.
• 🚀 Career development opportunities in a growth-phase company.
• 🌎 Hybrid work in San Francisco (Tues/Wed/Thurs in office).