💼 About This Role

You'll serve as the "last line of defense" for Verkada's most critical customer relationships, taking ownership of escalated incidents. You'll coordinate across engineering, product, and sales to drive rapid solutions and restore customer confidence. This role involves on-site deployment and executive advocacy in high-stakes environments.

🎯 What You'll Do

• Take end-to-end ownership of escalated customer cases
• Serve as single point of contact for customer executives
• Travel on-site for in-depth troubleshooting
• Coordinate across Engineering, Product, Sales, and Support

📋 Requirements

• 3–6+ years of experience in a technical problem-solving role
• Deep expertise in a specific technology domain (e.g., networking, storage)
• Proven ability to manage high-level customers under pressure
• Highly organized with capability to manage multiple complex escalations

✨ Nice to Have

• Experience with physical security or networking
• Background in incident command or crisis management
• Familiarity with cloud-based platforms

🎁 Benefits & Perks

• 💰 Competitive pay with OTE range $120k-$160k
• 🏢 Equity in the form of RSUs
• 🏖️ Flexible time off
• 🧑‍💻 On-site collaboration in San Mateo

🚩 Heads Up

• Requires travel at a moment's notice, potentially impacting work-life balance
• Role combines incident management, engineering, and executive communication, which may be overwhelming