🛠 Tech Stack

💼 About This Role

You'll support users of ProtectAdvisr and other digital tools, focusing on onboarding and enablement. Your work will directly influence product improvement and adoption.

🎯 What You'll Do

• Support customers from onboarding through renewal.
• Guide customers through setup, configuration, and training.
• Provide direct product support for key clients.
• Gather and synthesize user feedback for product team.

📋 Requirements

• U.S. citizenship (required due to project/client requirements).
• Strong communication and relationship-building skills.
• Organized and able to manage multiple priorities.
• Ability to synthesize conversations into clear takeaways.

✨ Nice to Have

• Experience with SaaS or digital products.
• Exposure to onboarding or customer lifecycle management.

🎁 Benefits & Perks

• 🏖️ Flexible remote work
• 📈 Opportunity to shape a growing customer success function
• 🤝 Collaborative cross-functional team environment
• 🛠️ Influence product direction through user feedback

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min