Description

You will oversee a team of Technical Account Managers, ensuring exceptional technical support and account management. You'll use data-driven decision-making to optimize processes and drive customer success, while mentoring your team and collaborating with Sales, Product, and Customer Success.

Requirements

• Experience leading a technical account management or customer success team
• Data-driven decision-making and process optimization skills
• Ability to foster inclusive, engaged, and high-performing teams
• Strong cross-functional collaboration and influence
• Familiarity with AI-assisted workflows and scalable processes

Responsibilities

• Build a high-performance culture through inclusive hiring, performance coaching, and career development
• Develop scalable workflows using AI-assisted tools for technical health checks and account reviews
• Partner cross-functionally with Sales, Product, and Customer Success to drive continuous improvement
• Contribute to long-term strategic planning for scaling the TAM team
• Apply data-driven analysis to identify risks, dependencies, and efficiency opportunities