🛠 Tech Stack

💼 About This Role

You'll own Net Revenue Retention for a $5M–$10M portfolio and drive expansion in a rebuild-phase SaaS business. This high-ownership role combines sales discipline with customer outcomes to shape the future of our customer organization.

🎯 What You'll Do

• Own NRR for your book of business, delivering expansion, renewal, and retention targets
• Identify up-sell and cross-sell opportunities and progress them to close
• Build and maintain a healthy expansion pipeline (3–4x coverage) against quota
• Proactively manage renewal cycles and execute recovery plans for at-risk accounts

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales
• Proven track record independently closing expansion opportunities
• Experience owning revenue targets (NRR, expansion, or renewals)
• Proficiency with CRM tools (HubSpot, Salesforce)

✨ Nice to Have

• Experience in a rebuild or transformation environment
• Previous experience in Transportation Management Systems or last-mile/logistics technology
• Daily use of AI in customer-facing and revenue workflows

🎁 Benefits & Perks

• 🌍 100% Remote and Global
• ⏰ Flexible Work Environment
• 📈 Dedicated Growth Path
• 🛠️ Access to Leading Tools and Technology
• 🎉 Engaging Community Activities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Final interview with leadership· 60 min