🛠 Tech Stack

💼 About This Role

You'll lead a team of Client Support Specialists in a luxury design company, blending people management with direct client support. You'll ensure operational excellence for showrooms in Boston and Greenwich, handling escalations and driving service standards. This hybrid role offers career growth and a collaborative creative environment.

🎯 What You'll Do

• Lead, coach, and develop a team of Client Support Specialists
• Monitor showroom volume and balance workloads for seamless coverage
• Serve as primary escalation point for regional client support issues
• Enforce adherence to service standards and email response-time requirements

📋 Requirements

• 2-4 years of administrative or project management experience
• 1-2 years in a Team Lead or Supervisor capacity
• Proficiency in Microsoft Office (advanced Excel preferred) and ERP systems
• Enjoy fact-checking and ensuring details are correct

✨ Nice to Have

• Passion for design and interiors
• Experience with luxury retail or showroom environments

🎁 Benefits & Perks

• 🏖️ Generous PTO including vacation, personal, sick time, and summer half days
• 🏥 Medical/dental/vision insurance
• 💰 401k retirement savings plan with bonus potential
• 📅 8+ federal holidays plus a floating holiday
• 🌱 Career growth opportunities and extensive training

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min