21h ago
Analyst, Client Experience
Canada
$50k-$80k / year
full-timemid Hybridconsulting
๐ Tech Stack
๐ผ About This Role
You'll deliver technical support and consulting services across client environments, focusing on Microsoft 365 and Azure technologies. You'll build trusted client relationships while solving real-world technical challenges. This role offers mentorship and certification support for career growth.
๐ฏ What You'll Do
- Provide Tier I and II IT support across client environments.
- Configure and manage Microsoft 365 and Azure solutions.
- Troubleshoot networking, server, and endpoint issues.
- Build and maintain client relationships through professional communication.
๐ Requirements
- Minimum 2 years of IT consulting or support experience.
- Strong knowledge of Microsoft 365 technologies (Entra, Intune, Defender, SharePoint).
- Experience with Microsoft Server, Active Directory, and virtualization.
- Working knowledge of networking fundamentals and troubleshooting.
โจ Nice to Have
- Microsoft certifications (MS-900, AZ-900, SC-900, MD-102).
- Valid driver's license and vehicle.
๐ Benefits & Perks
- ๐ฐ Competitive salary $50,000โ$80,000 CAD
- ๐ Hybrid work model with remote and onsite options.
- ๐ Mentorship and career development opportunities.
- ๐ Certification support and training.
- ๐ค Collaborative workplace culture.
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Initial Screeningยท 30 min
- 2Technical Interviewยท 60 min
- 3Client Interviewยท 45 min
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