21h ago

Analyst, Client Experience

Canada

$50k-$80k / year

full-timemid Hybridconsulting

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll deliver technical support and consulting services across client environments, focusing on Microsoft 365 and Azure technologies. You'll build trusted client relationships while solving real-world technical challenges. This role offers mentorship and certification support for career growth.

๐ŸŽฏ What You'll Do

  • Provide Tier I and II IT support across client environments.
  • Configure and manage Microsoft 365 and Azure solutions.
  • Troubleshoot networking, server, and endpoint issues.
  • Build and maintain client relationships through professional communication.

๐Ÿ“‹ Requirements

  • Minimum 2 years of IT consulting or support experience.
  • Strong knowledge of Microsoft 365 technologies (Entra, Intune, Defender, SharePoint).
  • Experience with Microsoft Server, Active Directory, and virtualization.
  • Working knowledge of networking fundamentals and troubleshooting.

โœจ Nice to Have

  • Microsoft certifications (MS-900, AZ-900, SC-900, MD-102).
  • Valid driver's license and vehicle.

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ Competitive salary $50,000โ€“$80,000 CAD
  • ๐Ÿ  Hybrid work model with remote and onsite options.
  • ๐Ÿ“š Mentorship and career development opportunities.
  • ๐Ÿ… Certification support and training.
  • ๐Ÿค Collaborative workplace culture.

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Initial Screeningยท 30 min
  2. 2Technical Interviewยท 60 min
  3. 3Client Interviewยท 45 min
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