Description

You will lead and develop a team of Customer Success Managers for MM EMEA, driving customer outcomes, revenue retention, and payment adoption. You'll set the operating rhythm, coach for performance, manage escalations, and partner cross-functionally to elevate customer experience and commercial impact.

Requirements

• Experience leading a customer success team
• Strong coaching and performance management skills
• Ability to manage customer escalations
• Cross-functional collaboration skills

Responsibilities

• Lead and develop a team of 8-12 Customer Success Managers
• Drive customer outcomes, revenue retention, and payment adoption
• Set operating rhythm and coach for performance
• Manage customer escalations to resolution
• Partner cross-functionally to elevate customer experience and commercial impact