9h ago

Manager, Professional Services

Chicago, IL

$140k-$165k / year

full-timemidsoftware

๐Ÿ’ผ About This Role

You'll lead and scale the Solution Consultants function, ensuring accurate scoping of professional services engagements for OpenGov's AI and ERP platform serving over 2,000 government agencies. You'll drive quality and scalability in scoping processes while developing a high-performing team. This role offers direct impact on customer success in the civic tech space.

๐ŸŽฏ What You'll Do

  • Lead, coach, and mentor a team of Solution Consultants
  • Oversee scoping calls and ensure high-quality engagements
  • Support team in navigating multi-product deals
  • Partner cross-functionally to improve scoping processes

๐Ÿ“‹ Requirements

  • 3+ years of professional services experience in SaaS
  • 1+ year of management experience
  • Experience with government or ERP solutions preferred

โœจ Nice to Have

  • Experience with government budgeting or finance solutions
  • Strategic thinking and process optimization skills

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Unlimited PTO
  • ๐Ÿฅ Health, dental, and vision insurance
  • ๐Ÿ“ˆ Stock options
  • ๐Ÿ’ฐ Performance bonuses
  • ๐Ÿข 401(k) matching

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter screenยท 30 min
  2. 2Hiring manager interviewยท 45 min
  3. 3Technical/behavioral interviewยท 60 min
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