9h ago
Manager, Professional Services
Chicago, IL
$140k-$165k / year
full-timemidsoftware
๐ผ About This Role
You'll lead and scale the Solution Consultants function, ensuring accurate scoping of professional services engagements for OpenGov's AI and ERP platform serving over 2,000 government agencies. You'll drive quality and scalability in scoping processes while developing a high-performing team. This role offers direct impact on customer success in the civic tech space.
๐ฏ What You'll Do
- Lead, coach, and mentor a team of Solution Consultants
- Oversee scoping calls and ensure high-quality engagements
- Support team in navigating multi-product deals
- Partner cross-functionally to improve scoping processes
๐ Requirements
- 3+ years of professional services experience in SaaS
- 1+ year of management experience
- Experience with government or ERP solutions preferred
โจ Nice to Have
- Experience with government budgeting or finance solutions
- Strategic thinking and process optimization skills
๐ Benefits & Perks
- ๐๏ธ Unlimited PTO
- ๐ฅ Health, dental, and vision insurance
- ๐ Stock options
- ๐ฐ Performance bonuses
- ๐ข 401(k) matching
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter screenยท 30 min
- 2Hiring manager interviewยท 45 min
- 3Technical/behavioral interviewยท 60 min
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