Tech Stack

Description

You will serve as a frontline ambassador for Aura, educating customers about our digital safety products, handling inquiries, processing enrollments, troubleshooting issues, and identifying retention or upsell opportunities—all while delivering empathetic, high-quality support.

Requirements

• 2 years customer service or call center experience preferred
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication
• Ability to handle emotional calls with empathy and patience
• Comfortable with technology and learning new systems

Responsibilities

• Answer general customer service inquiries, process enrollments, handle complaints, and troubleshoot product issues
• Manage high volume of inbound calls and deliver a positive experience
• Identify retention and upsell opportunities by aligning solutions with customer needs
• Conduct outbound follow-up calls
• Collaborate with Customer Experience team to provide high-quality support