Tech Stack

Description

In this role, you will support and maintain large-scale GPU clusters in a data center environment, focusing on troubleshooting high-performance server hardware. You will resolve complex hardware incidents, handle L1/L2 support via a ticketing system, and collaborate with IT infrastructure engineers and L3 technicians to optimize diagnostics and improve SLA performance. This position requires shift work (day and night) at our colocation facility in Masmiya, Israel.

Requirements

• Knowledge of datacenters and server equipment
• Advanced knowledge of IT hardware and practical troubleshooting experience
• Advanced skills with Unix/Linux operating system and command line
• Experience with equipment monitoring, data analysis, and presentation
• Proactiveness and sense of responsibility, high proficiency in spoken and written English

Responsibilities

• Solve hardware-related issues with servers, involving in-depth advanced-level troubleshooting
• Report to hardware problem management, execute workarounds and solutions
• Proactively solve L1/L2 tasks through ticketing system
• Collaborate with IT infrastructure engineers and L3 technicians to improve SLA with complex diagnostics
• Improve support processes, documentation, and training materials