🛠 Tech Stack

💼 About This Role

You'll drive customer outcomes as a strategic advisor for MongoDB’s top-tier clients, guiding them through the customer journey and accelerating time-to-value. Core impact: proactively mitigate risks, build executive relationships, and influence product roadmap through customer feedback.

🎯 What You'll Do

• Advise customers on MongoDB best practices and technology strategy
• Proactively identify and mitigate technical risks for complex accounts
• Lead in-person executive business reviews and strategic account planning
• Collaborate with product engineering to influence future roadmap

📋 Requirements

• 7+ years in customer success, technical account management, or similar role for technical product
• 4+ years accountability for customer health and revenue for Global 2000 accounts
• Ability to operate autonomously and make key decisions for customer portfolio
• Demonstrated continuing technical education (e.g., MongoDB DBA, cloud certifications)

✨ Nice to Have

• Prior exposure to database, cloud, and infrastructure technology
• Experience with MongoDB Atlas and consumption-based models
• Background in Forbes Global 2000 customer segments

🎁 Benefits & Perks

• 🏖️ Flexible hybrid working model
• 📈 Equity and competitive compensation
• 💻 Home office stipend
• 📚 Learning and development budget
• 🏥 Health and wellness benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 1 hour
3. 3Panel Interview· 1 hour