Description

You will own the renewal journey for Enterprise and Mid-Market clients in the DACH region, acting as the primary point of contact to drive high retention rates. Collaborate with Account Executives and Customer Success to identify expansion opportunities, maintain accurate forecasts, and simplify renewal processes.

Requirements

• 3+ years experience in renewals, account management, or commercial SaaS role
• Proven success mitigating churn in complex enterprise environments
• Strong negotiation skills and intellectual honesty
• Professional fluency in German and English

Responsibilities

• Own renewal journey from initiation to close for Enterprise and Mid-Market clients in DACH
• Collaborate with Account Executives and Customer Success to identify expansion opportunities
• Maintain accurate 120-day forecasts and high data hygiene in CRM
• Simplify renewal processes for high-velocity execution