🛠 Tech Stack

💼 About This Role

You'll lead Vapi's full customer lifecycle, turning engagement into a primary growth engine. You'll oversee a multi-disciplinary org of Agent Strategists, Engineers, and Support. This role offers ownership of voice AI as humanity's default interface.

🎯 What You'll Do

• Audit enterprise accounts and evaluate health
• Align with Sales leadership on GTM strategy
• Execute unified engagement strategy across inbound and outbound
• Operationalize data-driven Net Revenue Retention engine

📋 Requirements

• 10+ years in GTM, Solutions, or Customer Success
• Proven ability to manage multi-disciplinary technical teams
• Strong commercial instincts with account growth track record
• Deep technical fluency to engage with executives and engineers

✨ Nice to Have

• Experience with voice or conversational AI platforms
• Background in startup or high-growth environments

🎁 Benefits & Perks

• 💰 Competitive salary and excellent equity ownership
• 🏥 Comprehensive health coverage: medical, dental, vision
• ✈️ Flexible time off: take what you need
• 📚 $10k annual L&D budget
• 🍽️ Catered meals, transportation, gym

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 90 min