🛠 Tech Stack

💼 About This Role

You'll provide technical expertise for structural hardware and fasteners used in industrial automation. Your core impact is ensuring customers get accurate specifications and timely support via email, phone, and virtual meetings. This role stands out by blending engineering, e-commerce content, and cross-functional collaboration.

🎯 What You'll Do

• Monitor and respond to technical inquiries via the system platform.
• Analyze customer requirements and recommend suitable product alternatives.
• Collaborate with customers and suppliers to investigate product issues.
• Review and update product pages on the e-commerce platform.

📋 Requirements

• Bachelor's degree in Mechanical Engineering or related field.
• 4+ years experience in product support engineering.
• Strong English verbal and written communication skills.
• Working knowledge of 3D CAD and GD&T principles.

✨ Nice to Have

• Experience with structural, framing, or fastener components.
• Experience supporting e-commerce catalog management.
• Experience in international or cross-cultural environment.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min