Description

You will manage customer dashboard activations, deactivations, and feature access for the Braze platform, ensuring timely and accurate provisioning. You'll collaborate with cross-functional teams, maintain documentation, and identify process improvements to support customer engagement strategies.

Requirements

• 3+ years in a customer operations or support role, preferably in SaaS or MarTech
• Strong understanding of customer engagement platforms
• Excellent problem-solving skills and attention to detail
• Strong communication skills in English
• Proficiency in CRM and customer platform tools

Responsibilities

• Activate and deactivate customer dashboard instances
• Oversee and manage access to features within the Braze platform
• Provide operational support to internal stakeholders
• Work with cross-functional teams (Product, Finance, Sales, etc.)
• Identify and implement process improvements and automation