💼 About This Role

You'll drive SaaS revenue growth through proactive customer engagement and upsell opportunities. You'll leverage data insights to mitigate churn risks and help customers unlock new product value. This role is in a high-growth startup backed by top investors.

🎯 What You'll Do

• Build and nurture client relationships to drive product engagement
• Identify upsell opportunities based on customer needs
• Monitor KPIs to track revenue and churn metrics
• Act as product ambassador, collecting and relaying feedback

📋 Requirements

• Proven experience in a proactive commercial role (B2B)
• Prior experience with upselling products to existing clients
• Fluent English (C2 level)

✨ Nice to Have

• Customer obsession
• Commercial mindset
• Analytical and data-driven approach

🎁 Benefits & Perks

• 💰 Top-of-market compensation including equity
• 🏢 Hybrid work in vibrant London office with weekly breakfasts
• ✈️ 20 days work from abroad
• 📚 £600 Learning & Development Budget
• 🍸 Friday demos and strong team culture

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Case study or presentation· 60 min