🛠 Tech Stack

💼 About This Role

You'll lead Maven's support function, building scalable systems and managing a nearshore team. You'll design an AI-first playbook for customer support while handling escalated issues for experts and students. This role offers the opportunity to shape the customer experience at a growing platform that connects professionals with top experts.

🎯 What You'll Do

• Hire and manage a team of support representatives
• Resolve escalated issues from experts and students
• Develop automation and improve standard operating procedures
• Own B2B customer operations and off-platform Stripe deals

📋 Requirements

• 3–5 years in customer support or operations roles
• Experience managing team members and leading a support function
• Extremely fast, tech-forward learner
• Adept at using AI tools to create operational leverage