🛠 Tech Stack

💼 About This Role

You'll own a book of Enterprise accounts in DACH, driving adoption and leading complex contract renewals. Your core impact will be shaping Culture Amp's Enterprise CX playbook and securing on-time renewals. This role sits at the intersection of Customer Success and Renewals, offering a chance to mentor and lead best practices.

🎯 What You'll Do

• Own a book of Enterprise customers in DACH as their primary strategic advisor.
• Proactively drive product adoption, retention, and business outcomes.
• Lead complex contract negotiations end-to-end with legal and finance.
• Serve as region's key contributor for renewal and success best practices.

📋 Requirements

• 7+ years in Customer Success or Renewals in SaaS.
• Proven track record of meeting retention and revenue goals.
• Deep understanding of SaaS metrics (ARR, GRR, NRR).
• Proficiency in Salesforce and Vitally (preferred).

✨ Nice to Have

• First-hand HR/People Culture experience.
• Experience mentoring and coaching team members.
• Fluency in German.

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work (2 days in office).
• 📈 Growth opportunities at a fast-growing company.
• 🏢 Global offices in US, UK, Germany, Australia.
• 🧠 Learning culture with 'learn-it-all' approach.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min