Description

You will drive quality improvement initiatives across Peloton's North American Final Mile network, collaborating with cross-functional teams to reduce installation issues and enhance the member delivery experience.

Requirements

• Subject matter expertise on Final Mile Procedures
• Ability to work with large data sets to identify root issues
• Set clear strategic goals and drive cross-functional alignment
• Experience in quality improvement initiatives

Responsibilities

• Execute data-driven quality improvement strategy to improve first-time installation success
• Manage timelines, risks, and issues related to quality improvement initiatives
• Run weekly and monthly reviews to identify installation pain points
• Partner with 3PL Managers to ensure accurate SOPs and clear deployment strategy
• Serve as liaison between internal support and 3PL team to improve member experience