🛠 Tech Stack

💼 About This Role

You'll operate an MIS and Reporting team supporting data and operations across multiple sites. You will lead reporting innovations and manage a team to deliver insights. This role offers leadership in transformation within a multi-site contact center environment.

🎯 What You'll Do

• Operate and manage an MIS and Reporting team
• Deliver accurate and timely reports across multiple projects
• Lead transformation initiatives in reporting and MIS
• Present insights on operational metrics to stakeholders

📋 Requirements

• 1-2+ years of experience in MIS reporting and data analysis
• Knowledge of Contact Centre methodologies and operations
• Proficiency in advanced Excel and data analysis
• Strong analytical skills for drawing insights from data

✨ Nice to Have

• Experience in capacity planning and forecasting
• Erlang model knowledge
• Multi-site contact center experience

🎁 Benefits & Perks

• 🚀 On-roll employment
• 📈 Leadership development opportunities
• 💡 Innovation-driven work environment