🛠 Tech Stack

💼 About This Role

You will help e-commerce clients troubleshoot and optimize our testing platform. Your work directly impacts client retention and revenue. This role is fully remote with a collaborative, low-ego team.

🎯 What You'll Do

• Respond to customer inquiries via email, Slack, and chat
• Troubleshoot technical issues and identify root causes
• Manage 20-30 open customer conversations at a time
• Spot trends and share insights with internal teams

📋 Requirements

• Proven experience in merchant or customer support
• Experience in e-commerce, SaaS, or analytics
• Excellent communication and problem-solving skills
• Comfortable with multitasking and managing priorities

✨ Nice to Have

• Familiarity with Tableau, Looker, SQL, or BI platforms
• Experience with weekend support

🎁 Benefits & Perks

• 💵 Competitive salary and equity packages
• 🏖️ Flexible vacation and PTO

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min

🚩 Heads Up

• Requires weekend support