💼 About This Role

You'll lead and scale the post-sales Customer Success team across EMEA, driving retention and expansion for both enterprise and commercial customers. You'll build a strong regional culture grounded in accountability and customer empathy. This role requires working in the London office 2-3 days per week.

🎯 What You'll Do

• Lead, coach, and develop a team of Customer Success Managers across EMEA.
• Own and evolve the EMEA Customer Success strategy to drive retention and expansion.
• Partner cross-functionally with Sales, Support, Product, and Marketing.
• Scale customer journeys for enterprise and commercial accounts.
• Use data to inspect team performance and customer health.

📋 Requirements

• 8+ years in Customer Success or related post-sales function within SaaS.
• 5+ years of leadership experience managing Customer Success teams.
• Experience supporting both enterprise and commercial customer segments.
• Strong background in security, compliance, cybersecurity, or GRC.

✨ Nice to Have

• Experience scaling Customer Success in a high-growth SaaS company.
• Experience managing frontline managers.
• Familiarity with security, compliance, risk, or governance programs.

🎁 Benefits & Perks

• 🚀 High-growth environment with $0 to $100M ARR in 4 years.
• 🏆 Award-winning culture recognized on Fortune's Best Workplaces lists.
• 🌍 Global team of 600+ people worldwide.
• 📈 Career growth opportunities in a hyper-growth company.

📨 Hiring Process

Estimated timeline: 3-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min