Tech Stack

Description

You will build and implement a quality assurance function for sales teams at Samsara, a pioneer in IoT for physical operations. You'll analyze sales interactions, drive process improvements, and collaborate with cross-functional stakeholders to enhance customer outcomes.

Requirements

• 4+ years in Sales, Enablement, Operations, Quality, Management Consulting, or Program Management
• Proven track record launching transformational quality projects in SaaS or IT consulting
• Ability to quickly ramp up on business priorities and derive insights from data
• Excellence in building trust and communicating with cross-functional teams

Responsibilities

• Monitor interactions across lines of business to assess quality and process compliance
• Implement mechanisms to track quality and ensure compliance with scoring and calibration
• Drive investigative projects to improve behaviors, processes, tools, and training
• Collaborate with sales and operations stakeholders to implement quality programs
• Leverage LLMs, Excel, Sheets, Tableau to analyze data and derive actionable insights