🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of 25-30 commercial clients, focusing on retention, adoption, and growth. You'll conduct strategic QBRs and partner with Sales on renewals, leveraging platform data to drive client success. This role offers the chance to work with a fast-growing SaaS company recognized as a Best Place to Work.

🎯 What You'll Do

• Own client relationships post-onboarding for retention and growth
• Conduct quarterly business reviews with strategic touchpoints
• Identify risks early and build mitigation strategies
• Leverage Salesforce and ChurnZero to track client health

📋 Requirements

• 2-3 years of Client Success or Account Management in SaaS
• Proven success managing 20-30 B2B accounts with ACVs of $70K–$150K
• Proficiency in Salesforce, ChurnZero, and Google Workspace
• Experience leading client strategy sessions like QBRs

✨ Nice to Have

• Experience driving renewals and expansions with a sales partner
• Cross-functional collaboration with Product and Engineering

🎁 Benefits & Perks

• 🏆 Recognition: Awardco is a Great Place to Work and Inc. Best Workplace
• 🚀 Growth: One of the fastest-growing companies in the nation
• 💼 Backing: Supported by renowned investors

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min