🛠 Tech Stack

💼 About This Role

You'll join the Operational Excellence team at GetYourGuide, a travel experiences platform, to prevent incidents and improve reliability. You'll drive observability, cost efficiency, and a culture of operational excellence across all product teams. This role offers the chance to work with AI-powered experiences and shape reliability practices for a global company.

🎯 What You'll Do

• Reduce incident frequency, MTTD, and MTTR
• Lead post-incident reviews and drive systemic improvements
• Build tooling and runbooks for production issue diagnosis
• Advance Datadog-based observability practice with SLOs and alerts

📋 Requirements

• Deep understanding of observability tooling, especially Datadog
• Proven experience reducing MTTD, MTTR, and change failure rate
• Strong coding skills in Java; comfortable with Go and frontend context
• Experience with Kubernetes, AWS, and service mesh technologies (Istio/Envoy)

✨ Nice to Have

• Led company-wide DORA metric improvements
• Driven automated testing improvements reducing production incidents
• Embedded operational excellence into product engineering teams

🎁 Benefits & Perks

• 📚 Annual personal growth budget and mentorship programs
• 🌍 Work from anywhere for 40 days per year
• 💪 Health and wellness benefits including transportation and fitness budget
• 🏷️ Discounts on GetYourGuide activities for you and family
• 🗣️ Language reimbursement program

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 60 min
3. 3On-site Interview· 4 hours

[email protected]