🛠 Tech Stack

💼 About This Role

You'll support customer experience by handling inquiries via voice, email, and chat, ensuring a seamless journey for clients of an intelligent HR and finance platform. Your work will directly improve satisfaction and feed insights to drive continuous improvements. You'll be part of a diverse team in a hybrid model with flexible benefits.

🎯 What You'll Do

• Handle customer inquiries via voice, email, and chat channels
• Collect feedback and identify pain points to improve processes
• Accurately log interactions in CRM (Hubspot)
• Coordinate with other teams to resolve customer issues

📋 Requirements

• Experience in customer service or support roles
• Communication skills to handle multiple channels
• CRM familiarity (Hubspot or similar)
• Problem-solving aptitude for customer inquiries

✨ Nice to Have

• Experience in HR or fintech industry
• Knowledge of Hubspot
• Intermediate English

🎁 Benefits & Perks

• 🍽️ Flexible Benefits Card (meal, mobility, health, education, etc.)
• 🏥 Health Insurance
• 🕯️ Life Insurance
• 🎂 Day off on your birthday
• 🏡 Home office allowance

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 week