7h ago
Customer Success Associate
UK
$1.8k-$2.5k / year
full-time Remotemedia
๐ Tech Stack
๐ผ About This Role
You'll work as a key operational partner within the Customer Success function, supporting client campaigns and daily communications. Your core impact will be maintaining client satisfaction and identifying growth opportunities. You'll be part of a long-term embedded team in a fast-paced, execution-focused environment.
๐ฏ What You'll Do
- Manage daily communication with a portfolio of clients.
- Support execution of influencer marketing campaigns.
- Assist in identifying upsell and expansion opportunities.
- Coordinate cross-functionally with internal teams.
- Maintain accurate documentation across CRM systems.
๐ Requirements
- Client-facing experience in Customer Success or Account Management.
- Strong understanding of marketing environments.
- Excellent written and verbal communication in English.
- Demonstrated ownership mindset with proactive problem-solving.
โจ Nice to Have
- Familiarity with AI tools like ChatGPT or Claude.
- Analytical mindset for tracking campaign performance.
๐ Benefits & Perks
- ๐๏ธ Fully remote position with international team.
- ๐ฐ Competitive monthly compensation of $1,800-$2,500.
- ๐ Long-term embedded role in high-performing team.
- ๐ Exposure to influencer marketing ecosystem.
- ๐ค AI-powered workflows and modern tools.
๐จ Hiring Process
Estimated timeline: 2-4 weeks
- 1Recruiter Callยท 30 min
- 2Practical Assessmentยท 60 min
- 3Paid Trial Periodยท 1 week
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