💼 About This Role

You'll manage a portfolio of enterprise clients, overseeing the full customer lifecycle from onboarding to renewal. You'll drive product adoption and value realization through tailored strategies and data-driven insights. This role offers the opportunity to collaborate across teams and unlock new growth opportunities.

🎯 What You'll Do

• Manage a portfolio of enterprise clients, overseeing the full customer lifecycle
• Develop and execute data-driven success plans aligned with customer objectives
• Drive product adoption through tailored strategies and ongoing engagement
• Identify upsell and cross-sell opportunities in collaboration with sales teams

📋 Requirements

• 5+ years of experience in enterprise customer success or account management
• Proven ability to manage and grow relationships with large, complex accounts
• Experience engaging C-level stakeholders with strong communication skills
• Fluency in French and English

✨ Nice to Have

• Additional European languages are a plus
• Familiarity with modern data ecosystems including data warehouses and AI-driven tools

🎁 Benefits & Perks

• 💰 Competitive compensation with performance-based incentives
• 🏖️ Flexible work arrangements including remote and hybrid options
• 📈 Stock options to share in company success
• 🎓 Learning and development opportunities including mentorship and career growth programs
• 🌍 Global meetups and collaborative team experiences

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Strategy Interview· 60 min

🚩 Heads Up

• Requires 5+ years of experience but title is 'Strategic Enterprise Success Manager' which may be inflated